10 popular Payroll Questions from Actpay Customers

Below are the 10 most popular payroll questions asked by Actpay Customers. 

1.  How much is the payroll package price?

Actpay Pricing for 2020

Item Product Staff Limit Company License Price Annual License
1 Actpay 10 10 staff 1 Company RM 350 RM 100
2 Actpay 30 30 staff 2 Company RM 550 RM 200
3 Actpay 100 100 staff 5 Company RM 850 RM 300
4 Actpay 200 200 staff 10 Company RM 1250 RM 400

2. Why is the PCB calculation in the payroll different from the LHDN calculator.

We receive several queries every month on this issue. For the past five years we have not found a single mistake in our calculations. In every case it was due to the user entering the wrong information in the LHDN online PCB calculator.

We did find one or two rare complaints once in a while where the PCB amount can be off by RM0.05. This is due to the way rounding is used in the PCB calculations. 

To verify that the PCB calculations are correct please use the Online PCB Calculator function built in to the software. Details can be found in this article : https://kb.actpayroll.com/doc/how-to-verify-your-pcb-calculations/

3. How do you calculate Bonus PCB in Actpay

There are two ways to calculate bonus. One is to pay the bonus together with the month salary and the other is to pay Bonus and Monthly salary separately.

Actpay completely automates the Bonus PCB and EPF calculations. The user only needs to enter the bonus amount and click calculate.

A detailed explanation can be found here : https://kb.actpayroll.com/doc/bonus-calculations/

4..  If I would start this year,  does it mean I have to key in from January or I can key in for the current month salary 1st,  then only start from January. Will it be updated automatively.

YTD values are required to get correct PCB calculations. It is also needed for the EA form.

To solve this, enter the YTD totals in any month of the year. Then run the YTD process to update YTD values. Once this is done, the calculations can be processed in the normal way. 

Read this article for more details. Info for users Starting Payroll Software in the middle of the year

5.  After I try your software I think,  I have make some wrong calculation by my previous salary,  can I key it manually?

Yes, this is possible. By ticking “Suspend Calc”, all EPF, SOCSO, EIS and PCB Calculations are suspended. This will allow you to enter any other values. Calculate again to update the totals and continue.

6.  What if some of the staff will be the difference % EPF how?

Actpay allows setting two custom EPF rates. These rates can be accessed for each Employee in the Employee settings. You can also change all the default EPF settings.

7.  If EPF OR INCOME TAX OR SOCSO MIGHT CHANGE SOME standard rate How?  Can we set up by ourselves or we have to ask your side to change accordingly.

Other than EPF, you will require the software upgrade to get the latest PCB calculations. The annual license is eligible for all upgrades and changes within that calendar year.

Annual upgrade for the current version ranges from RM100 for 10 staff to RM500 for 400 staff.

8.  This software,  can be monitor the leave as well right?

You can monitor the no. of days that you have given leave. There is no leave management system. You also have an option to calculated prorated leave.

The system accumulates the no. of off days and other leave you have given each month.

9.  This software can do payslip (only 1 type or several type), EA, any increment letter or bonus letter or…. etc

This software does not do increment, bonus letter etc. There are multiple Payslip formats and all mandatory Statutory reports and files. 

It is limited to the current reports. Customised reports can be requested at cost. If we find the report requested will be of value to most customers, we will do it for free.

10.  Can I add logo to the payslip in your software?

Logo can be added by copying a file named plogo.jpg to the program directory.

For any other Payroll Questions please Chat with us online. Chat support is available from 9am to 5:30pm from Monday to Friday.