Actpay is a completely self contained software. All files needed to run the program reside in the program directory. No external or windows files are used by the software.
This makes it very easy to backup and resistant virus attacks.
Actpay is extremely small. Inclusive of database drivers, program and the database, the total space required is less than 30MB. All files are stored in a single directory.
Actpay supports various online support channels. Online support is free.
The primary support channel is through online Chat. Online chat is available during work hours and sometimes even after working hours. We are ready to solve your problems immediately through the chat. By exchanging screen shots using chat and files, most problems are solved within minutes.
For more complex problems or if immediate online support is not available, you can contact us via email. We reply to all emails within the same working day and solve most issues within minutes. In case of more complex problems it may take a little longer, but we should be able to solve any issue within 24 hours. As long as clients reply our emails promptly we can solve any problem within 24 hours.
If the problem is complex or difficult to understand, phone support is available. If the problem still persists we will use remote desktop software to directly diagnose the problem on the clients PC.